Milson, Cleobury Mortimer, Shropshire, DY14 0AU
Telephone: 01299 272 838
E-mail: enquiries@churchhousefarmholidays.co.uk
  • EnjoyEngland 5 star self-catering accommodation
  • EnjoyEngland Gold Award
  • Walkers Welcome
  • Cyclists Welcome
  • Premier_Cottages_Small_Logo

Full Booking Terms and Conditions

1.    CHURCH HOUSE FARM HOLIDAY COTTAGES

1.1.    The Contract for a short-term holiday rental will be between the owners of Church House Farm Holiday Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and he/she must submit a list of names and addresses of the party to us together with ages for those under 18.

2.    PAYMENT

2.1.    Bookings are confirmed in writing following the payment of a deposit of 25% of the holiday cost. The balance of the rental will be due for payment 4 weeks prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received before the due date. If the booking is made within 4 weeks of the holiday start date the full rental will be required. Once you have a confirmed booking, you are responsible for the full rental cost even if you subsequently cancel.
2.2.    ONLINE BOOKING - When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the address you provide in the booking form. This does not form a contract between us. A contract shall arise only when your deposit payment has cleared and your booking is subsequently confirmed in writing via a letter of confirmation sent by post or email.
2.3.    We reserve the right to change or withdraw promotional offers at any time by amending or removing these offers from ours and our partner websites. Where we are unable to provide you with a discount or offer on your booking due to the offers being withdrawn or amended:
a)    if we have not confirmed your booking, we will email you to notify you the offer is no longer available, and cancel your booking; or
b)    If we have confirmed your booking, we will notify you by e-mail that the discount or offer is no longer valid, and provide you with a refund of any monies you have already paid if you no longer wish to continue with your booking.

3.    CHANGES

3.1.    If you wish to make changes to your booking you must let us know by email or in writing as soon as possible. Whilst we will do our best to accommodate your changes, we cannot guarantee that we will be able to make changes. It is also not usually possible for us to change bookings less than two months before the start date. If we do change your booking:
a)    You must pay us an administration fee of £25 to cover costs we incur in making the change to your booking.
b)    You must also pay us any additional rental costs as a result of the change; we will confirm the amount of any additional rental costs due at the time of changing your booking. If your rental costs are lower we will reflect and reduce your booking charge.

4.    CANCELLATION

4.1.    If you wish to cancel a booking you must give us notice in writing by recorded delivery as soon as possible. A 100% cancellation charge will be payable. On receipt of the written cancellation we will endeavour to re-book the accommodation for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid (which may be less than what you paid) less a fee to cover office administration.

5.    CANCELLATION INSURANCE

5.1.    If you wish, you may take out cancellation insurance to help protect you from loss due to cancellation of your booking. We do recommend that you do this.
a)    You may select any provider but insurance can be arranged and administered by Pavey Group (authorised and regulated by the Financial Services Authority. FSA Number: 308106) should you require.
b)    If you would like to discuss such insurance with Pavey Group, please let us know at the time of making a booking. You should be aware that by doing so, you agree to us passing your details on to Pavey Group who will then contact you. If you then wish to take out cancellation insurance cover with Pavey Group, you should do so by liaising with Pavey Group directly.
c)    Where you have taken out cancellation insurance and cancel a contract with us, the cancellation must be notified to us in writing. Should a cancellation be made which is not covered in full under the terms of the cancellation insurance, you remain liable in accordance with these conditions for any monies owed.

6.    CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)

6.1.    If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

7.    PERIOD OF HIRE

7.1.    You should not arrive before 4pm on the commencement date, unless by specific arrangement with us.
7.2.    You should leave before 10am on the day of departure, to allow for cleaning etc. Failure to do so may result in you being charged a further day’s rental.
7.3.    You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.
7.4.    The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.
7.5.    You shall not be entitled to a new tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

8.    NUMBER OF PERSONS USING THE PROPERTY

8.1.    Under no circumstances may more than the number of persons stated in the brochure and the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. The facilities at Church House Farm must not be used by any persons other than those members of your party resident at the time.

9.    LIABILITY

9.1.    The use of the accommodation and amenities at Church House Farm is entirely at the users risk and no liability can be accepted for death, injury & loss or damage to users or their belongings. No responsibility can be accepted for loss or damage to belongings or vehicles. This is your responsibility at all times.

10.    CARE OF THE PROPERTY, STANDARDS & BEHAVIOUR

10.1.    You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property.
10.2.    You must leave them in the same state of repair, and in the same clean and tidy condition, including correct disposal of rubbish/waste for recycling, at the end of the rental period as at the beginning; otherwise a cleaning charge of £35 will be levied.
a)    Alternatively we offer a service for those guests who prefer not to tidy up, which costs £35 per cottage. Please advise in advance if you would like this service.
10.3.    If the cottage is left in an unacceptable state we reserve the right to invoice you for this and will expect payment by BACS within 14 days.
a)    If reasonably possible, we will discuss with you the extra charges in respect of damage or cleaning before taking the funds.
10.4.    You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
10.5.    Smoking is not allowed in any of the cottages.
a)    Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your accommodation.
10.6.    You and your party must not use candles, fireworks or Chinese lanterns at your accommodation. You and your party must not use a barbecue at your accommodation unless one we have provided.

11.    DAMAGES & BREAKAGES

11.1.    You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.
11.2.    If you lose a key we will replace it upon you paying for the cutting of a new one.

12.    CHILDREN

12.1.    Well behaved children are welcome. For safety and maximum enjoyment throughout your stay, parents are responsible for and must supervise children at all times. The cottages, gardens, arboretum and parking areas must be treated with respect. Parents must ensure that their children do not disturb others or cause damage to trees, shrubs, flowers, garden ornaments etc.

13.    PETS

13.1.    We do not accept pets in our holiday cottages.

14.    WiFi

14.1.    Please note that internet access, is intended for recreational purposes only and is not meant for business use.  Should guests experience difficulties or loss of use we will not be held responsible in any way.
14.2.    There are no telephone facilities provided, any costs incurred for use of the telephone socket you will be charged for with additional administration fee of £25.

15.    RIGHT OF ENTRY

15.1.    We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

16.    TERMINATION, OUR RIGHT TO EVICT

16.1.    The owner reserves the right to terminate a contract without prejudice to any rights and remedies accrued by the owner or which shall remain following termination and ask you and your guests to leave the property immediately if it is deemed necessary by the owner as a result of your behaviour or that of any of your guests or any other material breach of these booking conditions.
16.2.    In the event that your contract is terminated in accordance of this condition, the owner reserves the right not to refund to you any part of the rental fees in respect of the shortened rental period.

17.    DATA PRIVACY

17.1.    We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us during the previous year, in order that these guests may be sent a Premier Cottages brochure and promotional emails from time to time. We also provide them with the email addresses of guest enquiries. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise. If at any time you would like your details removed from this list, all you need to do is to click the unsubscribe link on any of the emails or contact us and we will arrange for you to be removed from the database.
17.2.    Please review our Cookie and Privacy Policy - see below

18.    COMPLAINTS

18.1.    Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.
 


PRIVACY & COOKIE POLICY

PRIVACY POLICY
This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who we are
“We” or “us” means Church House Farm Holidays.
If you wish to contact us, please click here http://www.churchhousefarmholidays.co.uk/contactus.asp.
By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information we collect from you
We may collect and process the following data about you:

Information you give us.
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial information; personal description; dietary requirements; medical conditions; allergies; dependants personal information, next of kin details, employment status/history.

Information we collect about you.
With regard to visits to our site we may automatically collect the following information:
•    technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
•    about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.
We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources.

We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We also receive information about you from cookies.
 

COOKIE POLICY

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:
•    Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
•    Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
•    Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
•    Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below:
To enable online bookings we use cookies provided by http://www.supercontrol.co.uk/
To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies.  These are used to track visitors and collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
If you would like to see a full up-to-date list of all cookies used by our website, you can use the following cookie-checking website http://sitebeam.net/cookielaw/test-your-compliance/ (other cookie-checking websites are available).
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Uses made of the information
We use information held about you in the following ways:

Information you give to us.
We will use this information to:
•    notify you about changes to our service;
•    ensure that content from our site is presented in the most effective manner for you and for your device.
Where you have indicated to us that you are happy for us to do so, we may also use this information to:
•    provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us; and
•    provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form on which we collect your data.

Information we collect about you.
Examples of how we will use this information includes (but is not limited) to;
•    administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
•    improve our site to ensure that content is presented in the most effective manner for you and for your device;
•    allow you to participate in interactive features of our services, when you choose to do so;
•    keep our services, site and premises safe and secure;
•    measure or understand the effectiveness of our service.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information
You agree that we can share your personal information with:
•    our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law; and
•    anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.
We use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy. The third party processors we use are as follows:
•     Premier Cottages,
We will disclose your personal information to third parties:
•    in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
•    if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or our safety, the safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We are a member of Premier Cottages, a professional collective of independent luxury cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about other quality properties that you might like. You may unsubscribe from this service at any time.

Where we store your personal data
We will not transfer the data that we collect from outside the EEA. By providing us with your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.
You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:
•    Access – to access all the personal data we hold about you;
•    Erasure – that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;
•    Portability – to copy or transfer the personal data we hold about you to another party.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Data retention
We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.
If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.